Tennessee Orthopaedic Alliance Streamlines Appointment Scheduling with MyHealthDirect
Written by: Alex Curtis | Posted Apr 16, 2019

From: MyHealthDirect
from: Tennessee Orthopaedic Alliance Streamlines Appointment Scheduling with MyHealthDirect

MyHealthDirect, the national leader in digital care coordination solutions, today announced that the Tennessee Orthopaedic Alliance (TOA), the largest orthopedic surgery group in Nashville and Middle Tennessee, will leverage the company’s digital care coordination platform to improve access to care for patients. The solution will provide guided search and scheduling capabilities and will enable patient self-scheduling on TOA’s website at a future date.

The orthopedic care provided by TOA is comprehensive, with physicians having expertise in sports medicine, joint replacement, spine, physical rehabilitation, and more. This variety and complexity of care scenarios and services requires a sophisticated scheduling solution. To meet this need, MyHealthDirect digitally guides appointment schedulers through the scheduling process, using sophisticated business rules and decision support to narrow in on the best-fit provider and appointment slot for the specific care need.

“Scheduling for comprehensive orthopedic care requires a targeted approach—one that only MyHealthDirect can provide,” said Rob Simmons, CEO of TOA. “For us, the benefits of the scheduling solution are two-fold. Regardless of the care need, call center agents can more quickly connect patients with our specialists, and our patients have a better experience by avoiding the hassles that typically come with booking an appointment.”

MyHealthDirect integrates directly with TOA’s NextGen practice management system, ensuring all provider calendars are up-to-date for accurate, real-time scheduling.

“TOA is driven by the desire to find new ways to ensure the highest level of conscientious, quality care, and we’re grateful for the opportunity to support them in this effort to make it easier for patients to get the care they need,” said Tom Cox, CEO of MyHealthDirect.


About Tennessee Orthopaedic Alliance
Tennessee Orthopaedic Alliance was established in 1926. TOA’s 64 physicians include nationally and internationally renowned surgeons who provide specialized expertise in sports medicine, joint replacement, spine, hand, wrist and elbow, foot and ankle, shoulder, pediatric orthopaedics, fracture care and trauma, physical medicine and rehabilitation, and interventional pain management.

TOA offers its valued patients the convenience of 23 locations throughout Middle Tennessee and offers a full array of treatment and diagnostic imaging services including physical therapy, hand therapy, MRI, and durable medical equipment. TOA is also proud to cover more high school and college sports teams than any group in the state of Tennessee. For more information, visit www.toa.com.

About MyHealthDirect
MyHealthDirect, a leading provider of digital care coordination solutions, partners with many of the nation’s largest health systems and health plans to make it easy for people to access healthcare. Our intuitive technology guides consumers to the right care and enables real-time scheduling through any access channel: on the web, in call centers, and in provider offices. Through our consultative services, we bring insights and actionable analytics to our customers, improving outcomes and enhancing the patient experience. Learn more at myhealthdirect.com.


submitted by: Carolyn Edwards