We’re excited to welcome NICE as our newest member. To tell us more about the organization, we spoke to David Leitner, Strategic Account Executive for NICE.
What is the Mission of NICE?
Our 7,500+ NICE employees are scientists, engineers, business and thought leaders, people who boast extensive experience as subject-matter experts in their fields.
We are guided by a deep commitment to genuine customer satisfaction, environmental sustainability, and good corporate citizenship. Wherever we operate, in over 30 countries around the globe, we are deeply involved with our local communities, giving back throughout the year and as part of special projects, such as the NICE Code: Coda mentorship program, designed to promote computer programming skills for young girls around the world.
What solutions does NICE provide its customers?
We enable organizations to address today’s consumer and employee expectations, by delivering effortless, consistent, and personalized digital-first experiences with CXone, the world’s leading cloud CX platform. We are known for our innovation and comprehensive end-to-end CX approach, combining digital entry points, journey orchestration, smart self-service, prepared agents, and complete performance suite, all embedded with our purpose-built CX Analytics, AI, and domain expertise.
What kinds of services does NICE offer?
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud-native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform – and elevate – every customer interaction. www.nice.com
What is the primary reason your organization decided to join the NTC?
The primary reason our company decided to join the NTC is to connect with other tech leaders and expand our reach in the Nashville tech community. We are particularly interested in the NTC’s advocacy efforts, as we believe that the NTC can help us make a positive impact on the Nashville tech community and the city as a whole. We are also looking forward to learning about new trends and technologies, and networking and collaborating with other NTC members.
What fun facts would you like to share about NICE?
The name NICE stands for “Network Information and Communications Engineering.”
NICE is a global company with over 7,500 employees in over 30 countries.
NICE’s headquarters are located in Raanana, Israel.
NICE’s mission is to “remove the friction between companies and consumers, creating extraordinary experiences that build brand loyalty and create unbreakable bonds.”
NICE’s products and solutions are used by over 25,000 organizations in over 150 countries.
NICE’s products and solutions have won numerous awards, including the Gartner Magic Quadrant for Contact Center Platforms, the Forrester Wave for Contact Center Solutions, and the Frost & Sullivan Global Customer Experience Excellence Award.
Thanks David for helping us to learn more about NICE!